Privacy Policy

Company: Fluency Hub S.A.S
Location: Bogotá, Colombia
Contact: cesar@myfluencyhub.com

Fluency Hub S.A.S (“Fluency Hub”, “we”, “our”, or “us”) provides English learning services through live sessions, AI-powered feedback, and an online platform. We are committed to protecting your personal information and respecting your privacy.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following personal and usage information:

Personal Information

  • Full name

  • Email address

  • Phone number / WhatsApp

  • English level

  • Payment information (processed by third-party platforms such as Hotmart and Stripe)

Usage & Technical Data

  • IP address, device information, browser information, and cookies

  • Session attendance and performance data

  • AI transcription data and audio recordings generated during speaking practice

2. How We Use Your Information

We process your data to:

  • Create and manage your account

  • Deliver live classes and coaching sessions

  • Provide AI feedback on your English performance

  • Track learning progress and session attendance

  • Maintain platform security and functionality

  • Send session reminders, service updates, and product notices

  • Process payments and manage subscriptions

  • Comply with legal obligations

We do not sell personal data.

3. Legal Basis for Processing Data

We rely on the following legal bases:

  • Execution of a contract (providing learning services)

  • User consent (e.g., marketing messages)

  • Legal compliance obligations

  • Legitimate interest (improving services and ensuring platform safety)

4. How We Share Information

We may share data with:

  • Payment processors (Hotmart, Stripe when implemented)

  • Communication tools (WhatsApp reminders)

  • Analytics tools (Google Analytics, Meta Pixel)

  • AI services for feedback and transcription

  • Service providers necessary to operate our platform

All third parties are required to protect your information.

We do not sell personal data to advertisers or brokers.

5. Cookies & Tracking

We use:

  • Cookies for login & session security

  • Google Analytics

  • Meta Pixel

You may disable cookies in your browser settings, but the platform may not function fully without them.

6. Data Retention

We retain personal data only as long as necessary to provide services and comply with legal requirements.

You may request deletion of your data at any time.

7. Your Rights

You may request:

  • Access to your data

  • Correction or update

  • Deletion (“right to be forgotten”)

  • Restriction or objection to processing

  • Export of your data

To exercise your rights, contact: cesar@myfluencyhub.com

8. Children's Privacy

Our services are for adults 18+ only.
We do not knowingly collect data from minors.

9. International Transfers

Data may be stored or processed outside Colombia. We ensure adequate protection for international transfers.

10. Updates

We may update this policy at any time. Continued use constitutes acceptance of changes.