Terms of Use — Fluency Hub S.A.S

These Terms of Use (“Terms”) govern your use of Fluency Hub S.A.S services. By accessing or using the platform, you agree to these Terms.

1. Eligibility

  • You must be 18 or older to use the service.

  • You must provide accurate information during registration.

2. Services Provided

Fluency Hub offers:

  • Live group English conversations

  • AI-generated feedback

  • Community access (WhatsApp)

We may modify or improve services at any time.

3. User Responsibilities

Users agree to:

  • Use the platform lawfully

  • Respect teachers and other students

  • Not harass, threaten, or discriminate

  • Not share offensive or harmful content

  • Not record sessions without consent

  • Not misuse platform features or AI tools

Violation may result in account removal with no refund.

4. Payments & Refunds

Payments are processed by Hotmart

Refund Policy

  • 7-day trial period

  • Full refund available within the first 7 days

  • Cancellations after trial apply to next billing cycle

  • Access continues until end of paid period

5. Intellectual Property

All content provided by Fluency Hub (materials, curriculum, brand, recordings, platform UI) is our property. You may not copy, distribute, or resell content.

User-generated content (such as voice recordings, transcripts) remains yours, but you grant us a license to use it solely to provide and improve services.

6. AI Feedback & Recording Consent

By participating in sessions, you consent to:

  • Audio recording for feedback

  • AI transcription and analysis

We use this data only to provide and improve services.

7. Account Suspension & Termination

We may suspend or terminate accounts for:

  • Rule violations

  • Abusive behavior

  • Fraudulent activity

  • Misuse of platform or community

8. Governing Law

These terms are governed by the laws of Colombia.

9. Changes to Terms

We may modify these terms at any time. Continued use means acceptance.